Ring in the New Year with New IT


For many of us, 2021 can’t come soon enough, and we're hoping next year will be a better one. One way to get the best start in the new year? Take the time now to review business technology. There are several areas that you might improve to support 2021 success.







First, look at your website. In this digital age, your business website is your calling card to the world. It is where your prospects and customers will go to learn more and buy your product or service. Yet many business websites are at least a few years old. That won’t do these days. Whether you’re a B2B or B2C, your buyers are making a decision about your brand based on your website. If your website looks a decade old, they’re going to doubt you’re on top of your game.




When reviewing your website, priorities should be:




  • ease of site navigation – people have a low tolerance searching for information online;
  • mobile responsiveness – depending on industry, more than 60% of website visits are from mobile devices;
  • call to action – you’re making it clear what you want people to do on your site;
  • visual appeal – if it doesn’t look good, your credibility will be damaged;
  • search engine optimization – are you doing all you can to get people to your site?
  • security – customers care more and more about data security and privacy.



Updates in the Office Environment




Of course, there are still people who will pick up a phone and call a business. Traditional phone systems are the reliable business workhorse. But settling for a plain old phone system could mean you’re missing out on a lot. Modern digital phone systems offer you access to a wide range of useful features. With a voice over Internet protocol (VoIP) phone system, businesses of any size can get enterprise-level features. These include:




  • interactive voice response (IVR) systems (e.g. "Press 1 to speak to sales, 2 to speak to tech support … etc.”;
  • call queuing that helps distribute incoming calls to the right party;
  • call recording that helps you track compliance, and provides training and sales script intel;
  • local phone numbers, free in-network calling, and consistent international-rate plans.



Also in the office, there may still be employees signing in to desktop workstations running Windows 7. This operating system reached “end of life” on January 14, 2020. That means Microsoft is no longer updating the software. Hackers know that, too, so sticking with the old system could make you vulnerable to cyberattack.

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What Computer Repair Can Be Done Remotely?


There are many problems with isolation. We don’t want to get you started. We know it’s true, but one issue we can help with is computer repair. Yes, there are problems with your home devices that we can address remotely.




Perhaps before sheltering in place you were willing to make do, or you're only facing challenges now. You're working at home, kids are online learning, and you're sharing the same computer.




You need to remain connected to the world and continue working, but you don’t want someone to come into your house to check your computer, and you’re not keen on going out to wait in line at a computer repair shop. Fortunately, with technology today, it’s much easier for IT experts to resolve computer issues remotely.




There are many common computer issues that we can help address remotely.



Remote Repair of Home Computers




There are many common computer issues that we can help address remotely. We’ll start out by sending you a link to download a tool that gives us remote access and control of your computer. Please know that we value our customers’ privacy. Even with this tool, we’ll still be able to access the computer only when you allow us to.




Now, what can we do once we have eyes on your computer from our remote location? Many things.

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