What an MSP Can Offer Your Business

The Benefits of having a Managed Service Provider It's not as if the name "managed services provider " (MSP) is that self-explanatory. You might read that business description and have no real idea what it is an MSP can do for you. We're providing managed services … OK, but what does that mean? To make things easier, this article outlines the actua...
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What is working with an MSP worth?

Explaining all that you gain from partnering with a managed service provider Technology is the backbone of your business; you can reduce risk and improve productivity with a managed service provider (MSP). Still, we're often asked to help potential clients understand the value of partnering with an MSP. This ebook improves your understanding of MSP...
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Onboarding an IT Provider: What’s Realistic?

Are you Considering Onboarding an IT Specialist? When you hire a managed service provider, you want instant results: you want all your technology to run faster and more smoothly, and everyone to be more productive. And there will be no problems again, ever, right? But that's not realistic. Managed service providers are pretty great (even if we do s...
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MSPs have more to offer than you may think

 All Your MSP Can Do With more businesses turning to managed service providers, the basic understanding of what they offer is there. But don't settle for the standard level of care. There's so much more an MSP can bring to your business. The eBook But Wait There's More: All an MSP Can Do explores the added power of having a business partner: F...
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Aligning Strategy and IT with Your MSP

How to scale your business with the help of an MSP Scaling your business is critical to your success. Business is, after all, dynamic. Ideally, it's growing, but it almost always needs to pivot. When that happens, you need your IT to keep pace. Working with a managed service provider (MSP) to align your strategy and IT can support and even drive ag...
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Computer Down? You Need it Now. Now What?

 What to do when your computer is down and you need it now  Ever met someone who responds to computer downtime with applause or relief? Neither have we. When a computer goes down, the individual inevitably needs it fixed fast. Yet, depending on your repair model, it could take longer than you hope. This article compares break-fix to manag...
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6 Top Tech Small Business New Year Resolutions

As the new year approaches (already?), it is a good time to take stock and plan some small business resolutions. Join the millions around the world determined to make the best of January's fresh start. Try these suggestions for top IT resolutions to better your business.   #1 Embrace digital transformation The business world is going digi...
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How MSPs Enhance Employee Engagement & Retention

Struggling to hire new staff? Working hard to engage and retain your current workforce? Your managed service provider (MSP) can help. Our latest ebook explores several ways an MSP enhances employee engagement and retention, including: Keeping technology current Supporting flexibility Enhancing professional development Freeing employees up for more ...
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What an MSP Does and Doesn’t Do

Managed service providers (MSPs) pride themselves on high levels of support. Yet, there are some things we can do and others we can't. Laundry and grocery shopping come to mind for the latter. But, more seriously, this article will explain what an MSP does and doesn't do. Your business faces many challenges today. You're managing budget and employe...
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How to Free Up IT Resources

Business success comes from capitalizing on opportunities, except it is harder to do so if you are resource-constrained. This article explores ways to free up IT resources to drive productivity and evolution. Your business depends on information technology resources. The right software can help manage expanding workloads and improve collaboration. ...
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The Danger of IT Dashes for Small Business

Few of us would think we could run a marathon, or even a 10-mile race, without training first. Yet the number of people who think they could successfully run a 50-meter dash jumps dramatically, especially if they were being chased by a criminal, cougar, or scary clown. Still, that short sprint would be much easier with proper training, too. So, wha...
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Outsourcing to an MSP: Custom-size Your Partnership

When it comes to business technology, there is no one-size-fits-all answer. Managed service providers (MSPs) know this firsthand. That's why you'll find they make it easy to partner with them for different levels of outsourced IT. This article outlines the three tiers of MSP outsourcing typically available. Small and mid-sized businesses share many...
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Weighing Software-as-a-Service and Managed Service Providers

There are many acronyms in the IT world. Two common ones are SaaS and MSP, which stand for software-as-a-service and managed service provider, respectively. The bigger question is what the differences are between these two and why you would need one or the other. Here's help. What's SaaS?  Your business may already be relying on SaaS. Some of ...
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Outsourced Help Desk for Accountants


Accountants are experts at surviving the “busy season.” Tax accountants, for instance, are slammed as annual deadlines draw near. There are slow times, too, but during crazy times, the last thing an accountant wants is essential tech going down.







A broken computer or server downtime can be devastating. Say it’s a few days before a tax deadline, and the accountant logs into an essential tax preparation application and sees a blank screen: the system is down, and they can’t get in. It’s the kind of crisis that more cups of coffee can’t handle.




In the United States in 2018, the Internal Revenue Service’s website crashed on April 17, Tax Day. Since many people had waited until the last minute to submit their tax returns, this single day of downtime is estimated to have cost millions. It’s a clear example of the damage even a day of server downtime or other type of outage can cost a business and, in this case, one that business accountants can relate to!




If the firm takes a break-fix approach to its technology needs, the answer will be to call in an expert. This could mean hours on the phone with an IT helpline only to find out the problem is with another service provider. Or it could mean trying to reach someone to come out and check the network only to get on their calendar in the next available spot.




Deadlines are looming, and you are spending time on IT woes? It’s a disaster.

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IT Problems Your Managed Service Provider Can Solve


Unlike quick-fix IT relationships, a managed service provider isn't there just to solve short-term problems and leave. Your managed service provider is your IT's mountain Sherpa, there to guide your business through the ever-changing technology landscape.




Like a mountain guide, your managed service provider gives you a detailed route that will help your business climb to new heights. The secret to a great business is avoiding the pitfalls, dead-ends, and traps inherent in bad IT.







Removing IT Worries




Technology
in business presents both new solutions and new problems too. We are more
efficient and more productive today than we've ever been before. On the other
hand, we are also more vulnerable and more exposed to malware and hackers than
in previous years too.




Major
hacks of large firms are in the news almost daily, they affect millions of
customers worldwide, and even large firms seem to struggle with the fallout
incurred after a major breach. Our number one priority is ensuring that the
customers, suppliers, and business partners of our businesses can rest at ease.




We remove
your IT worries, secure your data, and keep your systems safe so you can focus
solely on your business. Our methods let you return to the passion which makes
your business great while sleeping soundly at night knowing your systems are in
good hands.

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Why Managed Services Make Your Life Easier


That smile of relief when we fix someone’s technology is a gift of doing IT service. When we get a call out, we’re happy to go out (or log in remotely) to fix what’s broken. We enjoy getting our customers back up and running quickly. Who said saving the day is only for superheroes, right?







Still, as much as we get a boost out of being the hero, we’d rather our clients’ systems didn’t go down in the first place.




How can we make that happen? By adding you to our managed services client roster. So, what does managed services mean?




Fixing things when they break is reactive, whereas managed services are more proactive. It involves:




  • ongoing monitoring;
  • handling system patches;
  • managing software updates, virus scans, and keeping malware current;
  • checking hard drive health to help catch issues in advance;
  • tuning up your technology;
  • setting up new devices, printers, networks, and systems.



As your managed service provider, we get to know not only what’s gone wrong but also find out your goals and objectives. Understanding what your needs are, we can suggest the technology that best serves you. Plus, we might be able to help you find discounts on new software or cut costs for your home office. After all, we can identify where you are duplicating licenses or paying for more than you need.

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Why MSP Support Beats a Break-Fix Approach


Computers break at challenging times. Always. And there’s no worse time than the holiday season. Your employees want to spend time with family and friends, relaxing and reminiscing. They do not want to wait around for a fix or to find a replacement. That’s one reason a managed service provider (MSP) is a good choice year-round.







Many businesses have more work at the end of the year. An employee saddled with a laptop that won’t load necessary business applications is not productive. A wider system problem is even more costly. According to Gartner, “the average cost of network downtime is around £5,600 per minute.” Do you want to lose about £300,000 an hour during your busy season?




Even businesses that close the office for the holiday season have employees trying to get work done before the vacation. A broken computer is not going to help them meet their deadlines.




Relying on the break-fix model of computer care isn’t going to serve you well during the holiday season. Even those companies with a dedicated IT person could struggle when something goes wrong if that individual is already away for the holidays.




At many times of year, you’re patient: you can wait for someone to come in and fix that desktop or deal with the printer that’s acting up. But, if you’re calling a company in sporadically, they have no obligation to be available when you need help. If they’re backed up, you’ll need to try the next option for computer repair that came up in your Google search.

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Need Home IT Help? Try Residential Managed Services


Maybe you used to be able to troubleshoot your own technology, or had a tech-savvy family member or friend who could help out in a pinch. But now that home computing has become more essential, you may be feeling overwhelmed.







If you’re working from home, and others are doing virtual learning too, you can't wait for your IT geek buddy to visit. You need your desktop to do your job, and you can’t risk missing a deadline or losing hours of work. Your kids might welcome the excuse to miss a few assignments, but you don’t want them falling behind at school.




With all the technology you’re using today in a regular basis, your home is basically a small business. You want to be able to access the internet from any room and print from anywhere in the house, or to have a cloud backup of all your photos and videos.




So, partner with a managed service provider (MSP) for your residential computers. Many businesses use MSPs for IT help, 24/7 monitoring, improved security, and reporting. Home users can benefit, too.




Advantages of Residential Managed Services




A managed service provider helps organize and protect your technology. These IT experts can:

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4 Advantages of Consolidating Your Tech


Technology is the lifeblood of business today, and you likely have a lot of it. But you may have accumulated software and hardware as you grew. Now, you have a hodgepodge of technologies never designed to work together. Consolidation can help.




Do you have an accumulation of technologies never designed to work together?



Large corporations can afford an in-house IT team to keep track of all the hardware and software, but small- to medium-sized businesses often need help. Managing computers and mobile devices, and telephony print and fax systems can be overwhelming. Then, there’s all the software you need to secure, not to mention setting up data recovery in case of a disaster or emergency.




Bringing together your technology offers several benefits to companies of all sizes. A managed service provider can help.




#1 Increased Efficiency




If there’s a problem with your printers, phones, or Internet connection, you call your provider. When many vendors offer each of these services, you make several calls, which means waiting on the phone with a printer tech, phone company, or internet service provider (ISP).




When you connect with customer support, they can address only issues in one area of concern. The ISP isn’t going to know anything about your phone service, and the phone company knows zilch about printers. This disjointedness can waste a lot of time.

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Building a Good Relationship with your Managed Service Provider


Good relationships are essential to your business success. Connections
with customers, clients, vendors, suppliers, and service providers impact your
bottom line. Here’s how to develop a strong relationship with your Managed
Service Provider (MSP).




Your MSP manages your IT and protects your end-user systems for a
consistent subscription fee. Businesses partner with MSPs to:




  • Improve efficiency and flexibility
  • Enhance security and compliance
  • Take a proactive approach to system maintenance 
  • Reduce costs and enjoy predictable pricing
  • Gain access to new technologies






Along with overseeing smooth IT operations, the MSP’s experts can
advise and consult. The following strategies can help you build a good
relationship with your MSP.




Open the Lines of Communication




Transparency in the relationship can make a big difference. With a
deeper knowledge of your needs, the MSP can better plan your technology
solutions. Communicate goals and the direction you want to take your business.
This lets the MSP collaborate to enhance your IT capabilities.

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