That smile of relief when we fix someone’s technology is a gift of doing IT service. When we get a call out, we’re happy to go out (or log in remotely) to fix what’s broken. We enjoy getting our customers back up and running quickly. Who said saving the day is only for superheroes, right?
Still, as much as we get a boost out of being the hero, we’d rather our clients’ systems didn’t go down in the first place.
How can we make that happen? By adding you to our managed services client roster. So, what does managed services mean?
Fixing things when they break is reactive, whereas managed services are more proactive. It involves:
- ongoing monitoring;
- handling system patches;
- managing software updates, virus scans, and keeping malware current;
- checking hard drive health to help catch issues in advance;
- tuning up your technology;
- setting up new devices, printers, networks, and systems.
As your managed service provider, we get to know not only what’s gone wrong but also find out your goals and objectives. Understanding what your needs are, we can suggest the technology that best serves you. Plus, we might be able to help you find discounts on new software or cut costs for your home office. After all, we can identify where you are duplicating licenses or paying for more than you need.