Is Your Tech Partner a Team Player?
Business is about relationships. One important relationship today is
with a technology partner. This partner will consult on hardware, software,
security, and other IT concerns. You can focus on other business priorities,
but is your tech partner actually a good team player?
What type of Partner do you want for your team?
There are a lot of businesses that call themselves technology partners.
The term can be broadly defined.
Technology vendors who sell specific hardware or software solutions
will promise a partnership, but they will focus on a relationship that benefits
their business goals.
For instance, they will generally try to steer you toward buying the
products that they themselves make. Vendors will also bill your business for
support when you need it. Yet that creates a conflict of interest: they profit
from your inconvenience. That’s not the type of partner you want on your team.
A True Partnership with your MSP
Managed Service Providers (MSPs) are another type of technology
partner. They look to add value to the team.
In MSP partnerships, your business pays a monthly fee to keep
everything working. Your MSP manages your IT and protects your end-user
systems. You are paying them to prevent problems before they happen. Unlike
reactive vendors, MSPs work to enhance business security and compliance.
Partnering with an MSP adds experts to your team who learn your
business needs and look to improve efficiency and flexibility. Besides the
convenience of predictable pricing, an MSP will also suggest ways to help
reduce IT costs. MSPs have relationships with many different vendors, so they
can get the best price when offering you access to new technology.
Putting your Business needs first
In introducing new hardware or software, or making upgrades to streamline processes, an MSP is usually brand agnostic. Sure, they may have favourites due to good experiences with a particular brand, but they will still put your business needs first and always find the best solution for you. They’ll want to explore how the work gets done, get to know the IT environment, and seek employee input.
The MSP experts will sit down with you to find out the business
challenges that need to be addressed. Then, they do the research and propose
the best solutions for your users and environment. To continue the sports
analogy, MSPs have more than one single play in their playbook: they draw up
the tech strategy that best suits your business needs.
The MSP is also in it for the long haul. A vendor may be looking only
to be a partnership that leads to product or service sales and tech support
calls. The MSP model is built on collaboration and communication. These are IT
experts who thrive on seeing their clients develop, optimize, and succeed.
Plus, MSPs can join forces with businesses of any size. They’ll bring the same team play to the IT playing field for small and midsized businesses as they would for enterprise-sized organizations.
In gauging whether your technology partner is a team player, consider
the relationship benefits. You may get the technology you think you want from a
vendor, but they are also focused on profiting from the partnership.
Your MSP takes the time to learn about user experience and business
objectives to ensure their solutions and services add value. Instead of
benefiting from things going wrong at your business, your MSP partner has an
incentive to prevent problems from ever happening.
If you want a technology partner who will find the right solution for the benefit of the team, then please call Cumbria Computer Repairs on 01228 576090 or 01228 217100.
Visit our website at www.cumbriacomputerrepairs.co.uk