Dear Paul We just want to put on record our sincere thanks for the help and advice you have given us over the years in respect of our laptop computer. Not being too technically minded, it is very important to us to have issues explained and discussed in a clear and understandable manner – which you do. Moreover, the ability to access your remote-control facility is priceless. It is easy and secure and has obviously saved us time and money. A simple phone call, an explanation of our concern and in seconds you are on the case for us. Your most recent advice on replacing the hard drive on out laptop not only saved me money (because, as you know, I was seriously thinking of buying a new one) but also speeded up the working of it as you said it would. I am genuinely delighted with your service and the sound advice you have given us. To put it simply, we know that if we have a query or problem, then help and advice - and a solution - is just a phone call away.