
FAQs

Frequently Asked Questions
Do you have a ‘no fix/no fee’ policy?
Yes, after a fashion. We charge a diagnostic fee of £25 to determine what is wrong with your computer. If we cannot find the problem, we will waive this fee. If you have us fix the problem, then we will waive the fee, and only charge for the repairs. You only actually pay the diagnostic fee if we can fix your machine, but you decide not to have us do it (for example, if repair would cost more than the machine is worth).
When are you open?
Warranty?
How do you charge for upgrades and repairs?
Can you build or supply new computers?
Do you accept different forms of payment?
Can you work on laser or inkjet printers?
I don’t want to lose my data when you make repairs. Is it safe?
Your data is perfectly safe. We will make a full backup of all your data before making any complex repairs, but you should still back up the data yourself before bringing the machine in, if at all possible.
Can I drop my machine off for you to look at later?
What should I bring in? Do you need all parts of the computer?
Can you do same day repairs or upgrades?
How long will my repairs take?
Is your work insured?
Is Cumbria Computer Repairs Data Protection Act Registered?
My laptop screen is cracked/broken. Can you replace it?
Yes, we can replace laptop screens.
Can you work on a computer at my home or business?
Can you work on laptops?
Can I get express/expedited service?
Can you repair games consoles like the Xbox, PlayStation or Wii?
Do you charge for call-out repair or servicing?